Orders

Where is My Order?

When will my order ship?

Processing takes place immediately, however due to COVID-19 precautions, current order processing times may take longer. We are following the safety and health guidelines of the CDC and our first priority is always to keep our warehouse team safe and healthy. read more

How do I check the status of my order?

Orders placed may be delivered by one of the several different carriers and shipping methods. Tracking availability may vary depending upon the type of merchandise purchased, the shipping method selected and the final destination.Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. read more

Why was my order cancelled?

Unfortunately, there are occasions when an order might have to be cancelled. This inconvenience occurs due to one of the following reasons: Out of stock items, problems with processing payment information, problems with a shipping address. Please contact customer service at 877-254-8438. read more

Can I cancel or modify an order that I placed?

Please contact customer service at 877-254-8438 to make any updates to your order. read more

Problems with Your Order

Why was I taxed?

Viev collects sales tax in the following US states:AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY. read more

Why do I get an error when I try to submit my order?

If you’re having trouble submitting your order, we recommend changing the form of payment on your order. If you believe your payment method should work, we recommend calling your bank or credit card company. read more

Only part of my order shipped.

Occasionally we'll ship orders in multiple packages. You will receive a unique tracking code for each package. read more

I was billed twice for my order.

When you place an order through our website, an authorization charge will immediately post to your account. An authorization charge is not a final charge on your account, but rather a holding charge that confirms you have sufficient funds in your account to pay for the order. The final charge will post to your account once your order ships, at which point the authorization charge shou... read more

I think I received the wrong products in my order.

Please start by double checking your order confirmation page to see what you ordered. If you haven't received the ordered product, please reach out to our customer service team at customerservice@vievlife.com or 1-877-254-8438. read more

Shipping

What are my options for shipping?

We currently offer free standard shipping and free returns on every order only within the 48 contiguous United States. Our estimated processing time is 2-3 days in addition to transit time. After your order is processed you will receive a shipping confirmation email. DESTINATION METHOD TIME TO ARRIVE RATES 48 Contiguous United States & APO/FPO Standard 3-5 Business Days Fr... read more

Where do you ship to?

We ship to all 50 United States and US Territories/APO/FPO. read more

Do you ship internationally?

Not at this time. read more

Returns

How long do I have before I can return the product?

You may return unworn, unwashed, undamaged or defective merchandise, with original tags intact, with your original packing slip within thirty (30) days of original purchase date, and we will refund your full purchase price. read more

How do I return a product?

We want you to be completely satisfied with your purchase, but if something isn’t right, we will process a return for a full refund. Refunds will be processed using the original form of payment. If you're returning a gift, the purchaser will receive a refund to their original form of payment. In order to ensure safe and hygienic working conditions for our employees, garments sent in f... read more

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