What's the best way to wash my VIEV garment?
Wash your VIEV garment in a washing machine using warm (104°) water. Use powder or liquid detergent; don't use fabric softener or chlorine bleach. Tumble dry on a normal, warm setting. read more
Why do I need to use a water repellent treatment on my VIEV garment?
The outermost fabric of a VIEV garment is treated with an ultrathin coating called a durable water repellent (DWR) finish. This coating causes water to bead up and roll off, instead of being absorbed. DWR-treated fabrics provide additional water protection and prevent liquid from penetrating the outer fabric: a condition known as "wet out" that can make you feel damp and clammy. Regul... read more
What's the life expectancy of a VIEV garment?
The GORE-TEX membrane in VIEV garments won't deteriorate with time, and our garments are guaranteed to be durably waterproof and breathable. If you maintain your garment properly, you can expect it to last a long time. read more
My garment has wrinkles in it. How can I get them out?
You can either dry iron (no steam) or tumble dry your garment for 15-20 minutes using low heat and tossing in a damp towel. Use the recommended heat setting per the care tag in your garment. Do not use steam from any source. read more
It feels like there could be leaks in my garment. What should I do?
If the inside of your garment feels damp, a leak could be the problem, or it could be time to renew the durable water repellent (DWR) finish. As the DWR starts to wear off through abrasion, dirt and general usage, the garment can wet out, particularly in the shoulder and upper back areas. Even though the garment remains waterproof, external moisture can create a feeling of dampness an... read more
How often should I wash my garment?
Wash your garment as often as you need to. Regularly washing and tumble drying actually helps restore the water-repellency performance of your garment. read more
How can I restore my garment's water repellency?
You can restore the durable water repellency (DWR) finish by using a topical DWR treatment product for outdoor fabrics, available at outdoor retail stores. (Note: We do not recommend wash-in treatments.) When water no longer beads up on the surface of your garment, simply apply a topical DWR treatment according to its directions. These treatments help maintain and restore the DWR so i... read more
How can I have a repair made to my VIEV product?
If your VIEV product has become damaged, please contact customer service at 877-254-8438 to discuss options for returning or repairing it. read more