Problems with Your Order

Didn’t find what you're
looking for?

Why was I taxed?

Viev collects sales tax in the following US states:AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY. read more

Why do I get an error when I try to submit my order?

If you’re having trouble submitting your order, we recommend changing the form of payment on your order. If you believe your payment method should work, we recommend calling your bank or credit card company. read more

Only part of my order shipped.

Occasionally we'll ship orders in multiple packages. You will receive a unique tracking code for each package. read more

I was billed twice for my order.

When you place an order through our website, an authorization charge will immediately post to your account. An authorization charge is not a final charge on your account, but rather a holding charge that confirms you have sufficient funds in your account to pay for the order. The final charge will post to your account once your order ships, at which point the authorization charge shou... read more

I think I received the wrong products in my order.

Please start by double checking your order confirmation page to see what you ordered. If you haven't received the ordered product, please reach out to our customer service team at or 1-877-254-8438. read more